General Info • Policies • FAQs

Make-Up Classes

Ninjas are limited to two make-up classes per semester.

Make-ups must be taken within the semester in which they are missed, and are not permitted during the last week of class for course runs.

The Customer Portal allows you to enter absences and schedule your own makeup classes.
Log in, take a look at availability for your ninja’s age group, and schedule a make-up class that fits your schedule. If nothing shows up, it means the classes are full, and you can email us to find a solution.

No make ups are permitted during summer sessions.

Here is a quick one-minute video on how to submit an absence and schedule your own make-up class. 

Make-Up Request

New York Ninja Academy Rules & Policies

Payment Policies

Payment will be processed in full within 24 hours of registration for any offering: classes, privates, drop-ins, events, or parties. Payment must be collected before classes or events.

Registration Policy

Registration is on a first-come, first-served basis.

Refunds

For New Students: Refunds (less one class) are available up to 24 hours after the first class of the semester, if you decide that our ninja program is not right for you (never happened). No refunds for adults class packages.

For Returning Students: No refunds once the semester begins.

For private sessions and adult classes, a minimum of 24-hour cancellation is required for a refund or rescheduling. Birthday party fees are non-refundable 2 weeks prior to the event.

All refunds will incur a small refund fee for processing.

Discounts & Promotions

Seasonal and promotional discounts will be available from time to time. Check Instagram, Facebook, and our website for special promotions and offers.

Pro-rated Fees

Tuition will be pro-rated accordingly for late registration, no late registration after week 2 (or 3 for experienced kids).

Returned Checks

A $40 fee will be charged to your account for any returned checks.

Make-Up Policy

See policy above. Make-up classes must be scheduled by logging into the Customer Portal and scheduling your own absence and make-up class. Email with any issues.

Class Cancellations

We will notify you via email about any class cancellations for inclement weather or other event. Information will also be posted on the website and socials. Either class will be rescheduled or an additional make-up class may be scheduled. Please provide a valid and current email address.

Ninja Required Attire

  • Sneakers only, preferably soft rubber bottom soles with minimal tread. No off-brand shoes with black tread that streaks, please. No one is admitted on the ninja floor without sneakers.
  • Sneakers must have tightly tied laces; no slip ons. The warped wall is a sneaker-eater, so shoes must be on securely. Slip-on sneakers are 100% guaranteed to slip-off.
  • Long hair must be tied back.
  • No jewelry.
  • Shorts, sweatpants, athletic pants, with T-shirt or tank top.
  • Participants are required to wear surgical style face masks. No cloth masks, bandanas, gaiters, buffs, scarves, or homemade fabric masks.

Recommended Ninja Footwear: New Balance 880, Zante, Tempo, Prevail, Arishi, or any Fresh Foam New Balance; Str/ke Mvmnt; Nike Precision 5; Merrell Vapor Glove.

For Parkour: Adidas Samba, Str/ke Mvmnt, or Feiyue.

Other Gym Rules

  • Spectators are limited to one per athlete.
  • No parents or guests are allowed on the gym floor/matted area, except by invitation from staff.
  • No gum chewing is allowed anywhere in our facility.
  • No food whatsoever in our facility, not COVID-related. Water is permitted, but not on the matted gym floor.
  • Inappropriate, disruptive, or abusive behavior of any sort whatsoever is not tolerated.

COVID Safety

  • Everyone (5+) must show proof of vaccination in order to participate in ninja activities and to be present in the facility during classes or events. No exceptions.
  • Everyone (ninjas, spectators, coaches, staff) must wear a proper face mask. Bandanas, gaiters, buffs, scarves are unacceptable.
  • Thorough disinfection and cleaning of entire facility and all equipment is conducted in between classes.
  • Capacity limits comply with state regulations.
  • Spectators are limited to one per athlete.
  • Our facility is equipped with a brand new HVAC system, with HEPA filters. Garage door will be open for fresh air, weather permitting.

WHAT KIND OF SNEAKERS SHOULD WE GET?

New Balance 880, Zante, Tempo, Prevail, Arishi, or any Fresh Foam New Balance; Str/ke Mvmnt; Nike Precision 5; Merrell Vapor Glove

FAQs

Kids Classes
Q: Are sneakers with Velcro acceptable?
A: Yes and no. Velcro is not as tight as laces are, and sneakers that are not tightly fitted fall off on the Warped Wall and on the angled steps. Velcro is acceptable, but laces are much preferred.

Q: Can my child’s friend join for one class during the semester?
A: No, our class is a progression-based curriculum where difficulty level increases with time. It is not safe for an inexperienced kid to join mid-session. However, drop-in classes are a great way to introduce ninja to a kid who may be interested.

Q: What if we miss a class?
A: You are entitled to two make up classes per semester. You can schedule absences and arrange make up classes using your Customer Portal, accessible from our website.

Q: My child is almost 6, can they join anyway?
A: If your child is turning 6 within the first few weeks of the beginning of a 10-week session, then yes. For one-off classes or parties, our age limit is strictly 6.

Q: Can my child take a trial class to see if they like it?
A: We don’t offer trials in the 10-week session, but you can join a drop in class. See Drop In Class registration calendar on our website.

Q: My kid is very athletic, can they be in an older age group?
A: Kids are grouped according age for many reasons, including social. If our coaching staff observes that your kid’s abilities are well beyond their current age group, we will ensure they are challenged and/or discuss moving them to an advanced level.

Q: Can my siblings take class at the same time?
A: We group children according to age. If your siblings are the same, or close to the same age, yes. If not, they will need to be in their appropriate age groups.

Birthdays
Q: Can we serve cake or food at our birthday party?
A: No, food is not allowed to be served. This is not a COVID-related rule, so it won’t change. We provide a table for you to put out gift bags, and to-go cupcakes are a great solution.

Q: May a younger sibling participate in the party?
A: Only if the sibling is age 6+.

Adults
Q: Is there open gym?
A: There is no open gym for any age. Adult Class can be “open” for elite or experienced athletes.

Q: Is the adult class really for all levels?
A: Yes! Ninja warrior is an individual sport, so everyone performs obstacles at their own skill level.