General Info • Policies • FAQs

Make-Up Classes

Make-up classes must be requested by either submitting the form below, or by logging in to the Customer Portal and scheduling. Make-ups will be scheduled based on availability in the requested class.

A maximum of two make-up classes are allowed per semester, and 1 makeup class per summer session. Make-up classes can only be granted during the semester or session in which the absence occurred, and are not permitted during the last week of the semester or session.

Drop In Class may also be used as a make-up class.

Make-Up Request Form

  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY

New York Ninja Academy Rules & Policies

Payment Policies

Payment will be processed in full within 24 hours of registration for any offering: classes, privates, drop-ins, events, or parties. A payment schedule can be arranged by contacting the office via email. Payment must be collected before classes or events.

Registration Policy

Registration will open a minimum of 2 weeks before the beginning of a new semester, on a first-come, first-served basis.

Refunds

For New Students: Refunds (less one class) are available up to 24 hours after the first class of the semester, if you decide that our ninja program is not right for you. No refunds after the first class. No refunds for monthly adults.

For Returning Students: No refunds once the semester begins.

For private sessions, a minimum of 24-hour cancellation is required for a refund or rescheduling. Birthday party fees are non-refundable 2 weeks prior to the event.

Discounts & Promotions

Seasonal and promotional discounts will be available from time to time. Check Instagram, Facebook, and our website for special promotions and offers.

Pro-rated Fees

Tuition will be pro-rated accordingly for late registration.

Returned Checks

A $40 fee will be charged to your account for any returned checks.

Make-Up Policy

See policy above. Make-up classes must be requested by submitting the form above or by logging into the Customer Portal and scheduling your own.

Class Cancellations

We will notify you via email about any class cancellations for inclement weather or other event. Information will also be posted on the website and socials. Either class will be rescheduled or an additional make-up class may be scheduled.

Ninja Required Attire

  • Sneakers only, preferably soft rubber bottom soles with minimal tread. No off-brand shoes with black tread that streaks, please. No one is admitted on the ninja floor without sneakers.
  • Sneakers must have tightly tied laces; no slip ons. The warped wall is a sneaker-eater, so shoes must be on securely. Slip-on sneakers are 100% guaranteed to slip-off.
  • Long hair must be tied back.
  • No jewelry.
  • Shorts, sweatpants, athletic pants, with T-shirt or tank top.
  • Participants are required to wear 3-layer surgical style face masks. No cloth masks, bandanas, gaiters, buffs, scarves, or homemade fabric masks.

Recommended Ninja Footwear: New Balance Zante, Tempo, Prevail, Arishi, or any Fresh Foam New Balance.

For Parkour: Adidas Samba, Str/ke Mvmnt, or Feiyue.

Other Gym Rules

  • We encourage drop off.
  • If drop off is not possible, spectators are limited to one per athlete.
  • No parents or guests are allowed on the gym floor/matted area, except by invitation from staff.
  • No gum chewing is allowed anywhere in our facility.
  • No food or beverages in the matted area, including water.
  • “Boo-boo’s” must be completely covered by bandages.
  • Inappropriate, disruptive, or abusive behavior of any sort whatsoever is not tolerated.

Cleaning Policy & Safety Protocols

  • We are 100% compliant with New York Forward Opening Guidelines.
  • Thorough disinfection and cleaning of entire facility and all equipment is conducted in between classes.
  • Capacity limits comply with state regulations.
  • Coaches and staff must wear face masks.
  • Everyone entering the facility must wear a face mask.
  • Participants are required to wear 3-layer surgical style face masks – no cloth masks, bandanas, gaiters, buffs, scarves, or homemade fabric masks.
  • Spectators are limited to one per athlete.
  • Our facility is outfitted with a brand new HVAC system, with HEPA filters. We also have a garage door that we open for fresh air, weather permitting.

FAQs

Kids Classes
Q: Are sneakers with Velcro acceptable?
A: Yes and no. Velcro is not as tight as laces are, and sneakers that are not tightly fitted fall off on the Warped Wall and on the angled steps. Velcro is acceptable, but laces are much preferred.

Q: Can my child’s friend join for one class during the semester?
A: No, our class is a progression-based curriculum where difficulty level increases with time. It is not safe for an inexperienced kid to join mid-session. However, drop-in classes are a great way to introduce ninja to a kid who may be interested.

Q: What if we miss a class?
A: You are entitled to two make up classes per semester. You can schedule absences and arrange make up classes using your Customer Portal, accessible from our website.

Q: My child is almost 6, can they join anyway?
A: If your child is turning 6 within the first few weeks of the beginning of a 10-week session, then yes. For one-off classes, our age limit is strictly 6.

Q: Can my child take a trial class to see if they like it?
A: We don’t offer trials in the 10-week session, but you can join a drop in class. See Drop In Class registration calendar on our website.

Q: My kid is very athletic, can they be in an older age group?
A: Kids are grouped according age for many reasons, including social. If our coaching staff observes that your kid’s abilities are well beyond their current age group, we will discuss moving to a different class or level.

Q: Can my siblings take class at the same time?
A: We group children according to age. If your siblings are the same, or close to the same age, yes. If not, they will need to be in their appropriate age groups.

Birthdays
Q: Can we serve cake or food at our birthday party?
A: No, food is not allowed to be served. We provide a table for you to put out gift bags, and to-go cupcakes are a great solution.

Adults
Q: Is there open gym?
A: Please check our adult class calendar for Open Gym. You must attend a class first for our staff to determine if your athletic ability is high enough to participate in an open gym.

Q: Is the adult class really for all levels?
A: Yes! Ninja warrior is an individual sport, so everyone performs obstacles at their own skill level.